SmartHub App
Take charge of your power bill with the SmartHub app. The SmartHub app is the fastest and most accurate way to report a power outage, view a LIVE outage map or monthly energy use, and pay your electric bill. Member account information is easily accessible and you can even view past bills.
View daily and monthly use to monitor energy use and learn when your family uses energy. See how your energy use and billing amount is trending based on the weather.
Tap or click here to download mobile app: iOS/Apple or Google Play.
Billing Options
Online billingcan be set up by clicking on the “Pay Bill” button in the top right of your screen and signing up for online payments.You will receive an email reminder of when your bill is due and an email confirmation that your payment has been received. All transactions are completed using Secure Socket Layer account technology.
Paperless billingis easy. Log in to your account. Click on the “Stop/Start Print Bill” link on left side bar. Uncheck the box that says, “Send me statement by email.” Please make sure the email address you use to log in is the same email you want to use for paperless billing.
Summary/Invoice billingis for members who have more than one account and would like a summary bill statement.
Budget billingaverages your monthly billing statements based on a 12-month average that is re-adjusted in January and July of each year. You pay the average bill, are able to budget for your electric bill each month and avoid sharp increases due to the seasonal fluctuation of electricity usage.
PrePay makes it easier to manage electric bills to fit a monthly budget. Statistics indicate that participating in the Prepay program helps lower electric consumption because you are more aware of your energy use.
Payment Methods
TheSmartHub mobile and web applications place the power of data in your hands. Download the mobile app on your phone or tablet to pay your bill, check your use, review account information, or report a power outage. The web app can be used to pay your bill, check your use, and review account information.
Online payments can be made by clicking the “Pay Bill” button at the top left of your screen. (Credit card, debit card,, and eCheck payments accepted.)
IVR (Integrated voice response)allows payments and account inquiries to be made by phone using the automated system. It is as quick and efficient as punching a few buttons. Call any Singing River Electric office and press “3”, enter your Personal Identification Number (PIN*), and have your account number ready. (Credit card, debit card, and eCheck payments accepted.)
*To set your PIN #, follow the prompts in the IVR system or call our office to speak to a member service representative.
Recurring payments,made with your credit card, debit card, or eCheck, can be set up two ways:
- Clicking on the “Pay Bill“ link at the top right of www.singingriver.com.
- Calling any Singing River Electric office and setting up an Electronic Funds Transfer payment option which automatically pays your bill each month from the banking account you choose within 14 days after receiving your billing statement. Members who call in will need to mail in a signed form and voided check to complete recurring payment service setup.
Mail paymentsare convenient with the self-addressed envelope enclosed with every billing statement. Simply apply postage and mail.
Pay at any office.Our office and phone center hours are 8 a.m. to 5 p.m. (Cash, check, money orders, and credit/debit card payments accepted.)
Residential Rate Schedules
- RS-21– Residential Service – Clickhereto see Rate Calculator
- R-23 – Outdoor Lighting Service
- Demand Calculator
Schedule of Fees and Charges
Membership fee: $5
Members joining the Cooperative pay a refundable membership fee. The payment of this fee and submission of membership information allows the member to all rights and privileges of membership including electric service, subscription to “Today in Mississippi” monthly publication, free in-home energy audits and more. The fee will be refunded once member no longer receives electric service from Singing River Electric.
Residential Service Deposit: $245
Residential new members, those who have not had residential service in the past two years, and residential accounts that have been disconnected due to non payment, will be assessed a deposit.
Connection fee: $35
When a new account is established, a non-refundable connection charge is assessed to offset the cost of setting up the account and setting the meter. If a member requests new service after 3 p.m. to be completed the same day, an additional fee of $50.00 is incurred.
Collection fee: $35
Is due if SRE representative calls to collect on a delinquent account and the account is not disconnected.
Delinquent disconnection fee: $35
Is assessed if account is disconnected for nonpayment.
Reconnect fee: $50/$100
A reconnection fee of $50 is assessed when electric service has been disconnected for nonpayment and reconnection is requested between hours of 8:00 a.m. and 9 p.m. A fee of $100 will be assessed if requested reconnection is after 9:00 p.m. and before 8:00 a.m. Note: additional deposit may also be required if member’s service is disconnected and the bill must be paid in full before reconnection of service.
Requested disconnection charge: No charge/$35/$50
There is no charge to disconnect electric service if requested disconnect is to be completed the next day or later.If a member requests a service disconnect the same day and the call is received by Singing River Electricbefore3 p.m., the fee is $35.00. If the member requests a disconnect the same day and the call is receivedafter3 p.m., the fee is $50.00.
Administrative fee: $8.50
If an account is not paid in full by the due date, an administrative fee may be assessed on the following month's bill.
Power diversion/equipment damage fee: $100
When there is evidence that a member has altered their electric service connection, a fee may be charged to the account in addition to an estimated amount for un-metered electricity.
Meter test fee: $35
If a member requests the Cooperative test their electric meter and the meter is found to beworking properly, a meter test fee may be assessed. If the meter has not been tested in the past 18 months or the meter is found to be inaccurate, the fee willnotbe assessed. Adjustments will be made to the member’s account if the meter was found to be inaccurate.
Returned check fee: $35
If an account is paid by check and the check is returned by the member’s bank, a returned check fee will be charged to the member’s account.
Any applicable sales tax will be added to above fees. Fees are subject to changes. (Effective 2017)
